Privacy Policy

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what personal data we may collect, how we use and share it, your rights, and how to contact us. It applies to information you provide when you use our website or create an account with us.

Personal data we collect

We collect information that is necessary to provide our services and to operate the website. This may include:

Identity information: name, date of birth or age information where provided, and any identifiers you supply.
Contact information: email address and other contact details you choose to provide.
Account information: username, account preferences, profile details and communications you send to us.
Technical and usage data: IP address, device and browser information, operating system, log files, pages visited, and other usage data collected automatically.
Communications data: records of communications between you and us, including support requests and correspondence.
Marketing preferences: whether you have consented to receive marketing and the channels you prefer.

How we use your personal data

We use personal data to deliver and improve our services, to communicate with you, and to meet legal and regulatory obligations. Typical uses include:

Creating and managing your account and providing access to the website.
Responding to inquiries, providing customer support, and handling complaints.
Operating, maintaining and improving the website and our services, including monitoring and diagnosing technical issues.
Sending administrative messages, security alerts and important notices about the website or your account.
Providing you with marketing communications if you have consented to receive them; you can withdraw consent at any time.
Detecting, preventing and investigating fraud, abuse or other wrongdoing and to protect our rights and the rights of others.

Lawful bases for processing

Where applicable, we rely on one or more lawful bases to process your personal data under data protection law, including:

Performance of a contract: to provide the services you request and to manage your account.
Legal obligation: to comply with applicable laws and regulatory requirements.
Legitimate interests: for activities such as site administration, fraud prevention, security, and direct marketing where our interests do not override your rights.
Consent: where we ask for and obtain your consent (for example, certain marketing communications and some cookies).

Cookies and similar technologies

We use cookies and similar technologies to operate the website, improve performance and understand how the site is used. This may include:

Essential cookies that are required for the website to function.
Performance and analytics cookies that help us measure and understand usage patterns.
Functional cookies that remember your preferences.
Advertising and targeting cookies, where you have given consent.

You can manage cookie preferences through your browser settings or via any cookie controls we provide on the website. Disabling certain cookies may affect how the website functions.

Sharing and disclosure of your data

We do not sell your personal data. We may share data in limited circumstances, including:

With service providers and partners who perform services on our behalf, such as hosting, analytics, and communication providers. These parties process data only on our instructions.
To comply with legal obligations, court orders or governmental requests, or to respond to lawful requests from public authorities.
To protect the rights, property, safety of our users, employees or others, including fraud prevention and security purposes.
In connection with a business transfer, merger, reorganisation or sale of assets; any transferee would assume the same obligations regarding your personal data.

International data transfers

Your data may be processed outside the UK or the European Economic Area. When we transfer personal data internationally we implement appropriate safeguards such as contractual protections and, where available, rely on recognised transfer mechanisms to ensure your data remains protected.

Data retention

We retain personal data only for as long as necessary to fulfil the purposes set out in this policy and to comply with legal and regulatory obligations. Retention periods depend on the type of data and the purposes for which it was collected. After data is no longer required, we will securely delete or anonymise it.

Your rights

You have rights under data protection law in relation to the personal data we hold about you. These include the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request erasure of personal data where we have no lawful reason to retain it.
Request restriction of processing in certain circumstances.
Receive a copy of certain personal data in a structured, commonly used, machine-readable format (data portability).
Object to processing based on our legitimate interests or for direct marketing.
Withdraw consent where we rely on consent for processing.

To exercise these rights, contact us at [email protected]. We will respond to valid requests in line with applicable law. You also have the right to lodge a complaint with the relevant data protection authority.

Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration or destruction. While we strive to use robust safeguards, no system is completely secure; we cannot guarantee absolute security.

Children and minors

We do not intend to collect personal data from children. If we become aware that we have collected personal data of a person under the applicable minimum age, we will take steps to delete that information unless retention is required by law.

Changes to this Privacy Policy

We may update this policy from time to time. When we make material changes we will post an updated version on the website and indicate the date of the latest revision. We encourage you to review this page periodically.

Contact us

If you have questions, wish to exercise your data subject rights, or want more information about how we handle personal data, contact us at [email protected].